Experience

Principal Engineer

• Senior consultant delivering DevOps and full-stack engineering across multiple client engagements.
• Magentus — Senior DevOps Consultant (6 months, ongoing). Led a team of three modernising the developer experience and DevOps platform for the AUSLAB C++ codebase on Rocky Linux 8: introduced Coder for ephemeral developer environments, stood up AWS CodeBuild and CodePipeline, and migrated dev/build/test workloads to ephemeral AWS compute. Authored CI/CD architecture docs, a comparative analysis of GitHub Actions vs CodeBuild vs CodePipeline, a unified monitor architecture, and a C++→Go rewrite design.
• Latitude Finance — Data engineer. Snowflake, DBT, Airflow, AWS.
• ID Australia (PEXA Group) — Built a mapping prototype. Vue.js, Postgres, AWS.
• Building Satellites in parallel as an internal delivery accelerator and commercial product.

Service Delivery Manager / DevOps Lead

• Led the service, application and DevOps function for IE and its customers with a team of five.
• Toyota (TMCA) — Led IE DevOps and service implementation; documented and took over from the incumbent vendor, then ran the services. Resolved pipeline impediments with digital delivery teams and ran root-cause analysis on technical and process issues.

Development Lead

• Led development of Kalibre Insight, a push-to-talk device management product for emergency services in Australia and the US. Stack: C#, Vue.js, SQL Server, Kafka, deployed to air-gapped customer environments.
• Designed and implemented an automated test platform using HashiCorp Packer, Terraform, Consul and Nomad against simulated customer datasets; built test automation and CI/CD pipelines to support quality and release reviews.
• Introduced an agile delivery cadence for releases, bug fixes and roadmap features; managed two remote developers and drove a modernisation roadmap (real-time data UI, phase-out of legacy components).

Partnerships Manager / Senior Developer / Senior Data Analyst

• Built a technical-analysis tool for the commercial performance of OnePass and Flybuys across Bunnings, Kmart, Officeworks, Target and Catch. Stack: Vue.js SPA, Go microservices, Snowflake, with incremental ETL pipelines feeding a timeline charting tool with multiple overlays.
• Modelled cohorts using transaction value, RFM and membership-state splits to validate executive hypotheses and surface investment opportunities.

Customer Success Manager / Senior Developer

• Defined and operated customer-success measures for an AWS infrastructure-automation product; onboarded five new customers and maintained five existing.
• Built a customer-success metrics dashboard with ETL from AWS, Jira, Salesforce, Intercom, HubSpot and internal APIs. Vue.js, Go, Redis, RavenDB, Docker Swarm, AWS, GitLab CI/CD.

Service Delivery Lead

• Defined service-delivery processes for construction supply-chain products across Australia, China and the US; built customer-success metrics tooling (Vue.js, Go, RavenDB, Docker Swarm, AWS, GitLab CI/CD) and selected and migrated to a new service-management platform (Zoho Desk).

Head of Service Delivery

• Built and led a 20+ person global service team across L1, L2 (technical) and L3 (development) for 24/7 support.
• Developed a service-management aggregation tool (Vue.js, C#, RavenDB, Docker, Azure DevOps, Linux, Zendesk, Nagios, Azure Service Bus, MS SQL, Octopus Deploy).
• Cleared a 10k-ticket backlog, halved monthly volumes (1k → 500) and sustained zero SLA breaches over five years; migrated service tooling from ServiceNow to Zendesk without customer outage and expanded the application suite across 20+ sites in Asia-Pacific, Europe and the US.